Client Experience Advocate

Newport Beach, CA

Hybrid, Flexible in office hours

About the Role

What is a Client Experience Advocate? The members of this team are responsible for
coordinating a smooth lease process from beginning to end and beyond. They work closely
with clients, vendors, bank partners and internal departments including, impact, capital
markets, treasury and our portfolio management teams throughout the life of the lease while
closely nurturing the relationship with all parties. They seek to improve the process and create
a top-notch experience for all who interact with CoreTech at any level.

Requirements

  • Be a person of good character. Think of our customers first, both internal and external, and think creatively to make an excellent experience for all.

  • Be a person who is confident. Grow your knowledge of our market space, the tools we offer and the process and seek to confidently improve.

  • Be a person who is resolute. Follow the CoreTech mission and advocate for best practices and solutions for our clients.

Day in the Life

  • Create all lease documentation with high attention to detail and mindfulness of error rate

  • Issuing letters of Intent (Purchase Orders) to Vendors for customer orders

  • Coordinate with vendors to ensure invoices are received and processed for payment timely

  • File UCCs (Uniform Commercial Code), and perform general due diligence at secretary of state level

  • Assist customers in questions regarding lease documentation and lease life process

  • Prepare Lease packages for funding and booking processes

  • Work with bank partners to ensure funding is completed efficiently

  • Maintain a high level of customer service with internal and external customers

  • Ensure all turnaround times, deadlines, and standards are met

  • Follow established processes, policies, and lending compliance standards

Preferred/Desired Skills:

  • ​Strong communicator & detail oriented

  • Ability to focus and prioritize, adapt quickly to changes and work effectively in a fast-paced environment

  • Self-starter with positive attitude with good organizational, analytical and problem-solving skills

  • Works effectively, both as a team member and independently

  • Bachelor’s degree

  • Proficiency with MS Office software applications include Word, Excel & Outlook

  • Proficiency with web-based customer relationship tools

What We Offer

​CoreTech offers a base salary, full benefits, 401K and one of the best compensations plans in the industry. We value work - life balance and have created a fun, positive and energetic office environment.


We are an equal employment opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, gender, national origin,
disability status, protected veteran status or any other characteristic protected by law.

What We Offer

Seniority Level
Entry-Level


Industry
Financial Services, Information Technology & Services


Employment Type

Full Time

About the Company

CoreTech is a national independent commercial equipment lessor in search of highly motivated
Client Experience Advocate. What sets CoreTech apart from other equipment leasing
companies? In short, OUR TEAM! We have a dedicated team that is passionate about advancing
the overall values, mission and vision of the company. We’ve created a corporate culture that
fosters and rewards excellence, encourages creative thinking and respects diversity – an
environment where team members are engaged, supportive of one another and enthusiastic
about serving our customers. CoreTech prides itself on being an ethical leader in the
marketplace who always keeps the clients’ interests at our core.